The Customer Experience Management Market size is expected to be worth around US$ 23.8 billion by 2028, according to a new report by Vision Research Reports.
The global Customer Experience Management market size was valued at US$ 6.6 billion in 2020 and is anticipated to grow at a CAGR of 17.9% during forecast period 2021 to 2028.
Get the sample pages of report@ https://www.visionresearchreports.com/report/sample/36617
Growth Factors
The digital disruption and changing customer behavior are some of the key trends stimulating the growth of the market for customer experience management. Furthermore, with the increasing expectation of customers for quality, convenience, and speed service, business organizations are engaged to provide services at multiple touch points. Additionally, with the advancements in technology, organizations are actively involved in the implementation and deployment of autonomous and AI-based platforms and applications to provide fast, reliable, and efficient real-time customer service.
Rise in social media platforms and online commerce business is another factor responsible for the traction of contextualized and personalized consumer experience through data management. Consumers share every experience and their opinions across different channels. The result of sharing opinions could impact a brand’s reputation positively or negatively. Therefore, to improve brand loyalty, reputation, and to retain customer, business organizations are transforming...
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