Cloud Exchange: IRS eyes cloud migration as an opportunity to retire legacy IT systems - Federal News Network

The IRS, through its Enterprise Digitalization and Case Management Office, is accelerating its migration to the cloud, in order to wean the agency off manual, paper-based workloads.

EDCMO Co-Director Justin Abold-Labreche said the IRS is adopting a “cloud-first” strategy, and that enterprise case management is one of the largest cloud initiatives happening at the agency.

By modernizing business processes and migrating them to the cloud, the IRS is reducing its legacy on-premise IT footprint.

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The IRS stood up the EDCMO to lead the agency’s migration of business processes from legacy systems onto a cloud-based enterprise case management system developed by Pegasystems.

The IRS has more than 60 legacy case management systems, designed at different times throughout the past 20 to 30 years.

“They don’t talk together effectively, so it’s hard for the taxpayer’s journey to flow through our systems in a way that our employees can easily see that and support the taxpayer,” Abold-Labreche said on Federal News Network’s ...

Read Full Story: https://federalnewsnetwork.com/cloud-computing/2021/09/cloud-exchange-irs-eyes-cloud-migration-as-an-opportunity-to-retire-legacy-it-systems/

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