Gong’s Reality Platform, an award-winning product, uses AI to record, translate and analyze sales calls, allowing customers the ability to scale up effective sales conversations. It also helps in delivering valuable insights at scale, empowering revenue and go-to-market teams to make decisions based on data instead of opinions, thus allowing them to increase their close rates.
The revolutionary platform has resulted in a 27% increase in revenue per rep by reducing around 53% of the onboarding time for its users, to date. “Without Gong's product and the Gong team, we wouldn't have had the insights and decision-making confidence we needed to enable the significant growth we had in 2020”, says the Senior VP of Zillow.
Some of the very popular features on the Gong platform include: Call Recording, Audio Transcription, Artificial Intelligence Engine, Conversation Coaching, Call Analytics, RevOps (revenue operations software) Dashboards and Reporting, Pipeline Visibility, Role-Based Access, Application Integration, Manager Annotation and Feedback, and 24x7 Mobile Support.
It records the content and then automatically translates them into multiple languages. Thus, this ensures a smooth and fruitful conversation on the two sides; hence, no key point is lost from the original call. These recordings also get saved on their exclusive SaaS platform, so that they can be searched later if required. It also allows salespeople to review key points of their original calls and hone their negotiation skills.
Gong Co-Founder and CEO Amit Bendov says, "Gong's growth reflects our commitment to enabling companies to reach their full revenue potential by truly understanding the voice of the customer and harnessing it for better selling strategies, engagement, and, ultimately, closing more deals." He continues, "Our Reality Platform creates incredible value for revenue teams – especially during today's challenging economy – through enhanced deal execution, more accurate forecasting, and increased team productivity."
Their one-of-a-kind AI helps to get true visibility for a deal by addressing its health before it is lost and using win/loss data to identify which variables are crucial in winning a deal. Not only that, its smart forecasting algorithm excludes any guesswork and builds a reliable forecast in record time by diagnosing and pinpointing changes (if any). This helps in reaching a reliable roll-up and predictable revenue a reality. The AI can also track if concepts across customer interactions were said by the customer or by the company’s team. It also offers integrations to leading CRM platforms to enrich deal visibility with insights from Gong’s revenue intelligence platform.
About Gong
A revenue intelligence leader, Gong is the most popular conversation intelligence platform for B2B sales. G2's audience of software users has ranked Gong #1 on the ‘Top 100 Best Software Products’ list for 2021 and 2022. Around 3,500 companies (and counting) such as Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, Sprout Social, Twilio, and Zillow have been trusting Gong in powering their business reality. The Reality Platform™ uses an industry-leading AI to process the full context of the customer interactions like the key topics being discussed, top questions, action items, and relationship dynamics. This smart analysis helps the companies to enhance their revenue model, and deliver insights to the go-to-market teams to have repeatable winning outcomes. For more information, please visit www.gong.io.
sales@gong.io