As the retail industry grapples with rising customer expectations, increasing competition, and the complexity of multichannel service, Simply Contact, a leading customer support outsourcing provider, is helping businesses turn these challenges into opportunities for growth.
With a strong track record in delivering high-quality customer service solutions, Simply Contact is enabling retailers to scale their support operations, improve customer satisfaction, and stay agile in a fast-changing market—all while optimizing costs.
“Outsourcing is no longer just about cutting expenses. It’s about building smarter, more responsive customer service that drives business growth,” said at Simply Contact. “Our retail clients are discovering how outsourcing can be a strategic advantage—especially during seasonal peaks and unpredictable demand cycles.”
Meeting the Demands of Modern Retail
Today’s consumers expect seamless support across websites, mobile apps, and in-store experiences. From real-time live chat and email response to call handling and returns management, Simply Contact offers an end-to-end outsourcing solution that ensures consistent, 24/7 customer engagement.
Retailers benefit from:
Cost efficiency through flexible service models
Scale ability to match seasonal or fluctuating demand
Access to skilled agents and modern technology like CRM platforms and AI tools
24/7 multilingual support, including weekends and holidays
Focus on core business operations while Simply Contact manages daily support
Trusted by Global Brands
With years of experience and a proven global delivery model, Simply Contact supports European clients, such as METRO Cash & Carry, providing customer service from onshore and nearshore locations. The company places strong emphasis on brand alignment, quality control, and data security—ensuring that outsourced teams function as a seamless extension of the client’s in-house operation.
A Partner for Long-Term Growth
Simply Contact works closely with each client to understand their unique needs, integrate with their brand voice, and deliver measurable results.
“Whether it’s handling post-holiday surges or supporting customers in real time during major product launches, our teams are built for flexibility, speed, and excellence.
About Simply Contact
Simply Contact is a leading customer support outsourcing company specializing in multichannel solutions for industries including retail, e-commerce, fin-tech, health care, and travel. With service centers in Warsaw,Poland the company delivers multilingual, around-the-clock customer service that helps clients scale faster and serve better.
To learn more about Simply Contact’s retail outsourcing services, visit: https://simplycontact.com/industries/e-commerce-customer-support/
Media Contact:
Simply Contact Team
Simply Contact
marketing@simplycontact.com
https://simplycontact.com/