With increased order volume through its Lowes Foods-To-Go service, Lowes sought a multi-provider solution to improve delivery coverage and performance and unit economics while enhancing the customer experience, according to Plano, Texas-based Delivery Solutions. Through Delivery Solutions' intelligent orchestration engine and roster of same-day, parcel and middle-mile partners, Lowes now can automatically route orders to the delivery providers best-suited to meet the customer, store and order timelines.
"Delivery Solutions allows us to centralize and streamline our last-mile fulfillment and provide the best possible delivery experience for our guests," Chad Petersen, vice president of e-commerce at Lowes Foods, said in a statement.
The orchestration platform already integrated with Lowes' existing picking technology, from Applied Data Corp.'s ShopperKit, providing a smooth transition to offering same-day delivery, Delivery Solutions said. Delivery Solutions supported Lowes' strategy of using "Dark" fulfillment providers alongside popular third-party delivery partners such as Shipt, Instacart and DoorDash. In partnering with Delivery Solutions, Lowes gained access to the tech provider's white-label customer communications and real-time live tracking of orders, enabling the retailer to maintain control of the digital customer experience under its brand. "Another key advantage is the control and scalability that the platform provides our internal business team, allowing us to scale providers, rates and geographies without a 'heavy lift' on coding or custom development."
Plans call for Lowes to implement Delivery Solutions' same-day delivery and post-purchase solutions across all stores offering online grocery service by the end of the year.
source: https://www.supermarketnews.com/technology/lowes-foods-taps-orchestration-partner-last-mile-delivery
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