SurveySparrow, a leading experience management platform redefines customer experience by introducing two popular features ‘AI Wings’ and ‘CogniVue.’ These features opened new realms of capturing and analyzing customer feedback.
Using generative AI helps businesses improve every customer interaction, creating a richer understanding and building stronger connections. SurveySparrow is all set to create a massive change in the CX with its brand-new features.
AI Wings: Revolutionizing Feedback Collection for Businesses
SurveySparrow’s AI Wings is transforming how businesses collect feedback, acting like an autopilot to speed up and improve the process. This smart tool helps with various tasks, such as designing survey questions, building custom workflows, and creating visual data. With around 20 different features in one package, businesses can easily improve the customer experience like never before.
AI Wings doesn't just automate tasks; it takes them to another level by aligning with the changing needs of customers. By integrating AI, this tool is set to redefine how businesses approach feedback collection, making it more efficient and effective.
CogniVue: For Better Customer Decisions
CogniVue is an intelligent data analyst tool that structures your scattered feedback texts into proper actionable insights. This tool is ideal for VoC analysts. It helps to gather all the customer feedback from different platforms, sort it, and categorize it. CogniVue simplifies data analysis by identifying customer sentiments while assisting in finding key drivers behind important business metrics. Businesses can make faster and more accurate decisions with this cutting-edge feature.
Shihab Muhammed, Founder and CEO of SurveySparrow says,
“Embracing generative AI allows us to turn data into dialogues and insights into actions. It’s about elevating the customer experience to be more human-centric, even in a digital domain. Our platform is now more intuitive, responsive, and, importantly, more personal.”
Integrating AI into customer experience could be the best way to understand what your customer sentiments are and how can you interpret them effectively. With SurveySparrow, this has become easy. These powerful AI features enable businesses to enhance customer experiences at every interaction, fostering deeper understanding and stronger relationships.
About SurveySparrow
SurveySparrow is an omnichannel experience management platform that has reimagined the feedback collection process. Launched with a vision to change the survey experience, SurveySparrow offers many features that help you with all your survey needs, from customer feedback and market research to customer engagement and event evaluations.
So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience. With its intuitive interface, customizable templates, and advanced analytics, you will get a 40% higher completion rate for your surveys.
Website of Source: https://surveysparrow.com/
Source: Story.KISSPR.com
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