Did Technology Wipe Out Customer Service Centers?

Breaking News: Technology Wipes Out Customer Service Centers

As technology keeps improving, human life keeps getting easier.



Dallas, TX - We're all tired of the pandemic -- but the aftermath of it is not going anywhere. Like other lines of work, customer service and contact centers have been altered to a whole new level. We tumbled and fell during our initial transition phase -- but we know the rules of the game now. All that's left for the service workers and customers is to reap the benefits.

Why Turn Back When Things Are Looking Good

No matter the industry, better customer service is consistently being reported.

Deloitte Consulting's latest marketing trend survey found that 58% of respondents could think of at least one company that made improvements since the outbreak has started.

Whether it's a small chain of cupcake bakeries or a billion-dollar tech empire, the pandemic has forced CEOs to rethink. It gave businesses a chance to re-evaluate who they are and how customers should be treated. After all, customer treatment goes a long way.

Let's look at some pandemic buying behavior trends:

● 3 in 5 consumers have switched who they buy from

● 88% will stick with their newly discovered brands

● 9 of 10 consumers valued resolution of issues above all

Do these trends tell an unspoken story? We believe so. Certain companies are losing traction while others are flourishing. At the end of the day, the level of customer support matters arguably more than the service itself.

Further, the 88% shows that companies that are innovating their customer service towards remote actually works.

Billions Invested in Tech by Leading Companies

As leading businesses of their respective industries, companies like Google, Twitter, Facebook, and Microsoft are investing billions in remote technology in order to improve efficiency and customer satisfaction. While some of their workers will return to offices, others will not.

With the pandemic has come prominence in real-time messaging support, assistive AI, self-service, automation, and more carefully constructed self-help resources. Email support and calls are still readily available, but technology has allowed customers much better alternatives. It's also helped support workers who are often overwhelmed by increasing customer demands.

With demand comes supply. As global companies sought out better customer support software, entrepreneurs and established software companies alike are vying for their attention. After all, it seems that new software products or alternatives come out each hour -- all claiming to be the next big thing.

But, there are certainly gems in the mix that will continue to flourish worker and customer needs without a doubt. The century of call centers may very well be over.

Resources

https://www.customerthermometer.com/customer-service/customer-behavior-stats-covid/

https://blog.hubspot.com/service/customer-service-technology

https://www.forbes.com/sites/micahsolomon/2018/02/24/seven-remarkably-powerful-ways-to-improve-your-customer-service

Original Source of the original story >> Did Technology Wipe Out Customer Service Centers?


Content Disclaimer: 

The above review statements are those of the sponsor (Source of content) and do not necessarily reflect the official policy, position or views of the content publisher. The content distribution company is therefore not responsible for the content and its authenticity and legal standing of the above subject matter. Each individual is required to exercise its content when making a purchase from the above offer. The information does not constitute advice or an offer to buy. Any purchase made from the above press release is made at your own risk. Editorial merit of this content is subject to news publisher and its downstream partners. Consult an expert advisor/health and professional advisor before any such purchase. Any purchase made from this link is subject to the final terms and conditions of the website's selling as mentioned in the above as source. The content publisher and its downstream distribution partners do not take any responsibility directly or indirectly. If you have any complaints or copyright issues related to this article, kindly contact the company this news is about.  

DISCLAIMER of Liability. IN NO EVENT SHALL OUR PR COMPANY BE LIABLE OR RESPONSIBLE TO YOU OR ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOST OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE AND REGARDLESS OF THE CAUSE OF ACTION UPON WHICH ANY SUCH CLAIM IS BASED, INCLUDING, WITHOUT LIMITATION, ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH ANY OF THE CONTENT, INCLUDING, WITHOUT LIMITATION, AUDIO, PHOTOGRAPHS, AND VIDEOS, OR OF THE ACCURACY, RELIABILITY, OR LEGALITY OF ANY STATEMENT MADE IN OR OMITTED FROM ANY advertisement, sponsorship, endorsement, testimonial, opinion, or other product-related or service-related statement or review appearing in the Websites or in ANY post or article distributed via the Websites.






Published by: Book Club

Source: kissprnews
Release ID: 17742
Tags: