Effectiveness and reliability of communication systems is the most important prerequisite for any modern businesses to survive, succeed, and scale. With advantages like productivity boost, operational efficiency gain, enhanced client satisfaction, and cost-saving, the cloud-based phone systems are the answer to make your business communication system better with the potential to scale as per requirement. Over 80% of businesses of all sizes and types are using the cloud-based phone system, so the question isn't about efficacy or effectiveness, but which company is offering the best service with smooth and easy integration with existing business tools.
Call it internet telephony or Voice over Internet Protocol (VoIP), the cloud-based phone system, unlike the cost-intensive on-premise Private Branch Exchange (PBX) hardware, is a telephone solution hosted by a third party on a cloud server. Aircall, with its extensive list of advanced features like power dialer, Interactive Voice Response (IVR), forward to phone, and other features and seamless integration with over 86 business tools, your cloud-based phone system will be up and running in just a few seconds.
Features That Makes Aircall Exceptionally Great
Call Forwarding
The efficiency of the communication system depends on response time. The call forwarding feature that connects to another telephone number if the first number is unresponsive makes your communication highly effective. With the call hold and transfer feature, your client will not be upset as he will get desired answers from other experts without a break in communication.
Advanced Interactive Voice Response
Most businesses suffer from man-hour that goes waste in attending non-prioritized calls. These advanced features equip you with the power to define rules to route calls as per priority. Depending on your business need, you can opt for routing strategies like round-robin routing, skill-based routing, most idle routing, or priority-based routing. The advanced IVR system offers you the option to classify the caller quickly and route the call to the right resource. It is a kind of customer self-service that lets customers get answers to questions and feel connected.
Call Filtering
It is all about improving communication efficiency, so call filtering based on caller ID features helps resources respond in the right way. Depending on the nature of the call, agents have the option to accept, reject, or transfer to another agent.
Unified Communications
Productivity and customer satisfaction depend on how effectively you answer, and it depends on how communication channels like SMS, audio calling, video, instant messaging, and conferencing are streamlined. A single dashboard-based unified communication makes your business communication system highly friendly and efficient.
Shared Contacts
The operational efficiency of a team depends on intercommunication among members. The shared contact feature allows you to create and share selected contacts with your team so that every member could follow the conversation.
Toll-Free Phone Numbers
Local business phone numbers help in winning the trust of clients. The feature to instantly create toll-free numbers in your local area code or any country helps you build global footprints. Team members' call presence status is automatically updated, so they could all work in sync without affecting individuals' productivity.
Call Conferencing
The success and efficiency of remote-working depend on the effectiveness of the call conferencing system. With the call conferencing feature of Aircall, one can host five people in a collaborative conversation using VoIP calling solution. Smooth integration with over 86 business tools like instant messaging, screen sharing, whiteboards, task managers, and others makes collaborative work seamless.
Seamless Business Tool Integration
The modern business communication system isn't just about call quality and efficiency but improving operational efficiency by enabling easy access to other business tools. Aircall cloud-based phone system offers seamless integration with over 86 business tools, so your productivity increases manifold without the stress of navigating multiple tools.
Power Dialer
Customers hate to wait even for a few seconds. Forcing an important lead to hang up is the last thing businesses would want. The Power Dialer feature of Aircall helps you minimize downtime between calls, and Click-to-Dial maximizes output by simply eliminating manual dialing and requiring other research to outreach.
Never Miss a Call
Customer satisfaction depends on your responsiveness. The cloud-based phone system makes it possible to dial all possible connected devices simultaneously, meaning your resource will be notified across all devices so he won't miss the call during working hours. It is one of the best-rated features of VoIP as it offers desired flexibility and mobility.
Modern business is all about managing and analyzing data smartly, and it is possible only when data is presented in real-time. Aircall offers you a smart dashboard with real-time call data with all possible measurable matrices to help you monitor performance. Once you have concrete call analytics, you can prepare and execute better strategies to make business communication systems more effective and scalable.
For more details, visit: https://aircall.io/
Contact Details:
Aircall
Paris, France
Source: Story.KISSPR.com
Release ID: 24262