Tired of getting failed in restoring your suspended Amazon account? Read these easy steps to get some help.
E-commerce has overwhelmed the world nowadays. Be it any business or customer buying products, online is the future in the 21st century. Amazon marketplace is the online platform to buy products or initiate your business by creating your seller product. Your business can range from newly manufactured products to used one, and it can be sold almost worldwide since Amazon has been expanded globally.
However, your seller account can also be blocked or suspended due to certain issues. These issues can be due to customers' complaints. Someone may complain to Amazon that your products are low-quality or you are not delivering what you're picturing, and many more. However, this suspension is not the end of your business. You can file a restoration application to amazon. All you need is to plan your appeal by considering the reasons your account was suspended.
This article will assist you with DOs and DON'ts while writing an appeal to Amazon to reinstate your account in 5 simple steps.
1. Identify the Root Cause of Account Suspension
You need to take this first step seriously if you are eager to remove the suspension. Ask yourself if the complaint made against your account carries some ground basis or not. It is not possible to restore your account without reaching out to the root cause. Once you identify the problem, only then can you step forward towards a problem-solving strategy.
2. Review the Suspension Notice by Amazon
A detailed review and research are mandatory to know why your account is flagged. Amazon is among the largest online selling platforms, and they do not compromise on customer services. The very general reasons Amazon suspends accounts can be low-quality products. Moreover, depicting something else and delivering another product can be a reason for your account suspension. A lot of negative reviews by customers or significant delays in shipment can lead you towards suspension. Review the reason Amazon has stated in their notice and then submit a report according to that.
3. Do Not Rush: Develop Your POA (Plan of Action) First
It is natural to be driven by emotions on hearing suspension. Relax; you cannot reinstate your account by writing emotional lines to Amazon. Amazon does care about seller accounts, and in this regard, they also provide you guidelines before writing an appeal. These guidelines demand the straightaway address the root causes, describe steps you have taken to fix the stated problem, and in the end, categorize the ways to avoid such issues in the future.
You can add information by following Amazon's plan of action. This strategic development will undoubtedly increase the chances of account reinstations.
4. Write Concisely and be Professional
The first tip towards a professional application is; avoid an emotional outburst. Pen down the exact information. Write the reasons for the suspension; tell them shortly about the measures you have taken to eliminate the cause, and then professionally try to convince them how you will avoid such issues in the future. Always use a professional approach, be very precise in writing. Amazon is not interested in reading your emotions. You can also consult an Amazon appeal expert or lawyer to write an appeal since your whole business relies on it.
5. Present Facts-Based Explanation
You can justify your case by stating the facts that go in your favor. For example, if you have screenshots or correspondence that goes in your favor, you can add them to your appeal. However, if you are adding some irrelevant facts to the suspension, that can create a negative impression. Be careful about the selection of your details. You can also justify claims by ensuring that you understand the reasons and will work deliberately to avoid them in the future.
One of the best ways to avoid such suspensions from Amazon is by hiring experts who can manage your seller account by following the rules and guides Amazon provides. Try to follow up on the root causes, and identifying the issues and responding to complaints accordingly can substantially increase the chances of your reinstation. Just state the appeal factually, and half of your reinstation can rest assured.
Massimo Didomenico is the co-founder and vice president of Tansocial, a digital marketing company that focuses on performance marketing, ..
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