Investing in technology that helps you travel without hassle, the Russian booking service Ruking offers millions of guests vacation options, transportation services and a variety of accommodations, from all kinds of houses to hotels and more.
Mikael Gasparian, CEO of Ruking, answers the most popular questions customers ask the company.
Q: What services do I receive on the platform?
A: Ruking provides services for the provision of information contained in the Booking System and booking of services in accordance with the parameters set by the User (date, time, location, type of Accommodation and rooms, their level, number of Guests checking in, type of food and other conditions), as well as for the cancellation of booked and paid services on the relevant application the user.
Q: How can I pay for the booking?
A: There are several options for booking payment. The fastest and most convenient is through the Fast Payment System. In this case, you do not specify your card details anywhere, and payment is made using a QR code. You can also pay for services using a bank card, by invoice or upon arrival at the hotel. For each accommodation, payment methods may differ and depend on the selected rate.
Q: What documents are needed for check-in?
A: For hotels located in the Russian Federation, you will need:
- for citizens of the Russian Federation: internal passport of a citizen of the Russian Federation;
- for citizens of the Russian Federation permanently residing abroad: a foreign passport of a citizen of the Russian Federation;
- for children under 14 years of age: birth certificate,
- for foreign citizens: passport of a foreign citizen or other document recognized by the Russian Federation, migration card and visa (if there is a visa regime);
- for stateless persons: a document certifying the identity of a stateless person, which is issued by another state and recognized on the territory of Russia;
- temporary residence permit for stateless persons; residence permit for stateless persons.
Attention! Documents are required for each Guest who will stay. A driver's license, as well as copies of documents, cannot be used when checking in..
Q: I need to change my booking. Is it possible?
A: The possibility of making changes to the booking depends on your rate. We recommend using the chat with the accommodation facility.
Q: When will I receive my booking confirmation?
A: The confirmation is sent automatically to the email address that you specified during registration. Just in case, we recommend checking the spam folder and adding our address to the exceptions list. Also, you can always download your confirmation from your personal account.
Q: Is it possible to cancel a non-refundable booking?
A: Usually such bookings cannot be changed or canceled. If you have such a need, please contact the support service. We will do everything in our power to help you, but the accommodation has the right to refuse cancellation.
Q: Where can I view cancellation policy and conditions?
A: Usually such bookings cannot be changed or canceled. If you have such a need, please contact the support service. We will do everything in our power to help you, but the accommodation has the right to refuse cancellation.
Ruking: Find the accommodation that's right for you.
Source: Story.KISSPR.com
Release ID: 485971